F.A.Q

Frequently Asked Questions (FAQ)

Welcome to KHAYRUN LTD’s FAQ page. Here you’ll find answers to the most common questions about our products, orders, and services.

1. What products do you sell?

We specialize in shoe cabinets, designed to help you organize your home with style and functionality.

2. Do you offer free shipping?

  • UK Orders: Yes, all orders include free shipping.

  • International Orders: A flat shipping fee of £12 applies.

3. How long does delivery take?

  • UK Orders: 3–5 business days.

  • International Orders: 7–14 business days, depending on location and customs clearance.

4. How do I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can monitor the delivery status.

5. What is your return policy?

You can return items within 30 days of receiving your order, free of charge. Items must be in their original condition and packaging.

6. Do you provide refunds?

Yes. Once we receive and inspect your returned item, we will process a full refund to your original payment method within 5–10 business days.

7. Is there a warranty on your products?

Yes! All our shoe cabinets include a 1-year free warranty, covering manufacturing defects.

8. Who pays for return shipping?

  • UK & International Orders: Return shipping is covered by KHAYRUN LTD within the 30-day return period.

9. What if my product arrives damaged or defective?

Please contact us immediately with your order number and photos of the damaged item. We’ll arrange a replacement or full refund.

10. How do I contact customer service?

You can reach us by:

Our customer service team will respond within 24–48 hours.

✨ Still have questions? Don’t hesitate to contact us — we’re here to help!